This privacy policy sets out the privacy practices for More Than Accounting and Bookkeeping LLC, a company incorporated in Dubai, United Arab Emirates, with Trade License Number 1548908 and having its registered office at Iris Bay, Office 920, Business Bay, Dubai, UAE (“we”, “us”, “our”). Our website is www.morethanaccountants.ae the “Website”) and all associated sub-domains.

In order to provide our services to you and to promote our business, we may need to collect and process certain personal information about you.

We are committed to protecting the privacy and security of your personal information, in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), and any applicable local data protection regulations (together, the “Data Protection Laws”). This privacy policy describes how we collect, use, disclose, and safeguard personal information about you during and after our relationship with you, as appropriate.

If you have any questions about this policy or the Website, or about how we use and process your personal information, please contact us by email at info@morethanaccountants.ae or in writing at More Than Accounting and Bookkeeping LLC, Iris Bay, Office 920, Business Bay, Dubai, UAE.

If we change our privacy policy, we will post the changes on this page, and may place notices on other pages of the Website so that you are aware of the information we collect and how we use it at all times. Continued use of the Website will constitute your agreement to any such changes.

1. Our Role

In order to enable us to set up your account on our Website and provide our services to you, we may collect certain personal data, including your name, email address, and contact details. We also collect other information about you as described further in this privacy policy.

For the purposes of the applicable Data Protection Laws, More Than Accounting and Bookkeeping LLC is the Data Controller of your personal data collected in connection with your use of our Website.

2. What Information We Collect

In addition to information you provide directly, we may collect certain personal information when you:

• Create an account or fill in forms on our Website;

• Contact us by phone, email, or otherwise;

• Make a purchase, enter a promotion, or request a quotation; or

• Report an issue with our Website or services.

We may also automatically collect information such as:

• Your IP address, browser type, operating system, and device details;

• Pages visited, duration of visits, and referral links; and

• Technical and usage data to help improve our Website and user experience.

We use cookies to distinguish you from other users and to improve Website functionality and user experience. For more details, please refer to our Cookie Policy.

3. Lawful Basis and Purpose of Processing

We process your personal information to:

• Identify and manage your account;

• Provide and improve our services;

• Manage billing, accounting, and business operations;

• Promote our services and send you relevant marketing communications;

• Comply with our legal and regulatory obligations; and

• Prevent fraud and protect the security of our systems.

We will only use your personal information when permitted under UAE Data Protection Laws. This may include when processing is:

• Necessary for the performance of a contract with you;

• Required to comply with a legal obligation;

• Based on your consent; or

• Necessary for our legitimate business interests, provided your rights and freedoms do not override these interests.

4. Uses Made of the Information

We may use your personal information to:

• Communicate with you about our services or your account;

• Provide customer support;

• Notify you about changes to our services or terms;

• Administer and improve our Website and services;

• Personalise your experience and offer tailored content;

• Conduct analytics and measure marketing effectiveness; and

• Send you information about services or offers that may interest you.

You can opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

5. Disclosures of your Information

We do not sell or rent your personal data to third parties for their marketing purposes.

However, we may share your personal information with:

• Our employees, consultants, and authorised service providers;

• Payment processors and IT support providers;

• Professional advisors (e.g. auditors, legal counsel);

• Government authorities or regulators when required by law; and

• Other entities in the context of a business restructuring, merger, or sale.

All third parties are required to handle your data securely and only in accordance with our instructions.

6. Links to Other Websites

Our Website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy policies of every website you visit.

7. Direct mailings

We may send you newsletters, offers, or updates about our products or services.

Where required by law, we will obtain your consent before sending such communications. You may opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.

8. Keeping your data secure

We implement appropriate technical and organisational measures to protect your personal data from accidental loss, misuse, or unauthorised access. Access to your data is restricted to employees and service providers who need it for legitimate business purposes and are bound by confidentiality obligations.

While we strive to protect your data, please note that transmission of information over the Internet is not completely secure. Any transmission is at your own risk.

In the event of a data breach, we will notify you and the UAE Data Office or other relevant authority, where required by law.

9. Retention Periods

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Once retention is no longer necessary, we securely delete or anonymise the data in accordance with applicable law.

10. Your Rights

Under the UAE PDPL, you have the right to:

• Access your personal data;

• Request correction or deletion of inaccurate data;

• Withdraw consent (where processing is based on consent);

• Object to or restrict processing in certain circumstances; and

• Request information about how your data is being processed.

To exercise any of your rights, please contact us at info@morethanaccountants.ae. We may request proof of identity before processing your request.

11. Contact us

If you have any questions, concerns, or complaints about our privacy practices, please contact:

More Than Accounting and Bookkeeping LLC
Iris Bay, Office 920, Business Bay
Dubai, United Arab Emirates

📧 Email: info@morethanaccountants.ae
📞 Phone: +971 4 518 0444

If you believe your data has been processed unlawfully, you may also contact the UAE Data Office or the relevant free zone data protection authority (e.g. DIFC or ADGM, if applicable).